Back to all insights

Empower Beyond IT Providers To Trusted Cybersecurity Partner

Picture of Carmine J. Corridore

Carmine J. Corridore

Carmine Corridore is a seasoned professional in the I.T. industry with over 30 years of experience. He has held various positions from field tech, team lead, service manager, project manager, and Director of I.T. Currently, he serves as the Client Facing Chief Strategy Officer and President of Underdog Cyber Defense. Carmine is a Rotarian and serves on the local chamber board and several committees. Carmine believes in giving back to the community, and he accomplishes that through donations and sourcing local talent and goods. Carmine is Credentialed and Certified in Cybersecurity.

Book a 15 Minute Strategy Session

There is a chasm between what most businesses think their IT provider does, what they can do, and the services they provide.  

Many businesses get in trouble because they have a false sense of security. Learn from Anna and Robert’s story; call us today to learn how a true cybersecurity partner can help protect your business.  

We Thought they were taking care of it! – 

Anna and Robert own a mid-sized resort operating for 43 years. They have built up a good clientele and employ 20 full-time employees and about 30+ seasonal employees. Anna handles the day to day of the resort.

Their technology needs have grown and changed over the years, and now they are primarily digital. They have worked with the same IT provider for 23 years and have an excellent relationship with the owner and staff. 

It was June 4th when Anna tried to access the resort’s line of business application and was denied access. Soon, phone calls came to her desk from employees having similar issues. Some couldn’t punch in, and the front desk was having issues checking in and out. 

Anna’s first call was to their IT provider. It wasn’t uncommon for Anna to reach out to the owner, and it wasn’t unusual for an issue like this to occur. 

“Good Morning, Chuck,” Anna said. “Good Morning, Anna; what can I do for you this morning?” Chuck Replied. 

“We seem to have a network outage. No one can clock in or out, I can’t access the line of business application, and we can’t check in or out guests,” Anna continued.

“OK, let me see what we…” Chuck seemed to stop mid-sentence. His voice went from friendly to serious tone. Chuck continued, “I see something is going on. Anna, give me a few minutes to investigate and get back to you,” and he hung up as quickly as he could.

Anna and Chuck’s resort was hit by a ransomware virus. Every computer on the network, including the server, was locked up.

What is Ransomware?

Ransomware is malicious software that blocks access to your computer and encrypts all the files on the computer so you can’t open them. The software then seeks out other computers and replicates just like a virus. 

Cybercriminals will seek payment to release the decryption code, which is why it’s called Ransomware. They are holding your information for Ransom.

How did we get a Ransomware virus?

A few minutes later, Chuck, the IT provider, called back. “Anna, it appears you have gotten a ransomware virus. All the computers that were online are locked up, including all the servers.” “How did this happen, and what do we do now?” Anna responded, her voice was a little shaky. 

 

Restore from a Backup or Pay the Ransom? That is the question.

Chuck explained to Anna, “We were just checking, and the onsite backup device was wiped. We have no backups to restore from,” Anna replied now with a stern and angry tone. “What do you mean the backups were wiped?” Chuck continued, but now with a defensive tone, “Well, remember when we had a conversation about the backups a few months ago? We talked about doing a cloud backup of the servers. We also spoke about upgrading the firewall because it was old and putting in better antivirus. Well, you didn’t want to do it at that time”. “Chuck, I don’t understand what any of that is; you have been our IT provider for over 20 years. I just thought you were handling all of it.”

Cybersecurity is complex. You need a partner not just an IT provider.

Anna and Robert had no choice but to pay the Ransom to get their systems back up and running. They were without their computer systems for three weeks, and it took another six months to be fully operational. They did not have cyber insurance so they had to pay for everything out of their savings. 

The lesson they learned from this was to better understand what their IT provider was doing for them. They assumed that because the IT provider had been working with them for 20 years, they were handling everything for them.  

Cybersecurity is too complex a subject for most non-technical people to grasp. As business owners or executives like Anna and Robert, you need an advisor to help you build a strategy and solution that meets your needs now and can scale for the future. 

Leaving those decisions solely in the business owner’s lap is no longer a viable option. You need a partner with a shared responsibility. 

Underdog Cyber Defense is Your Partner

Unlock many IT providers that “Bolt On” cybersecurity solutions. We are unique. We combine the proactive disciplines of cybersecurity with reactive traditional IT support. The result is a security-first tailored solution for our clients.

If you want to learn more, comment below or click here –> to learn how we can better protect your business together

author avatar
Carmine Corridore
See Full Bio

Monroe County, Pennsylvania (PA)

Analomink – Appenzell – Arlington Heights – Arrowhead Lake – Barton Glen – Bartonsville – Blakeslee – Blakeslee Estates – Blue Mountain Pines – Bossardsville – Brainerd Center – Briar Crest Woods – Brodheadsville – Buck Hill Falls – Camelot Forest – Canadensis – Castle Garden – Castle Rock Acres – Chestnuthill Township – Coolbaugh – Coolbaugh Township – Coveville – Craigs Meadow – Crescent Lake – Cresco – Delaware Water Gap – Dotters Corners – East Stroudsburg – East Swiftwater – Easton Anglers – Echo Lake – Effort – El-Do Lake – Eldred Township – Emerald Lakes – Fernridge – Fiddletown – Forest Glen – Foxtown Hill – Frutchey – Gilbert – Gravel Place – Hamilton Square – Hamilton Township – Henryville – Indian Mountain Lake – Jackson – Jackson Township – Jonas – Kahkhout Mountain – Kellersville – Kemmererville – Kingswood Estates – Kresgeville – Kunkletown – Lake Naomi Estates – Little Summit – Locust Lakes Village – Long Pond – Lower Tannersville – Marshalls Creek – McIlhaney – McMichael – Mechanicsville – Meisertown – Merwinsburg – Middle Smithfield Township – Minisink Hills – Monroe Lake – Monroe Township – Mount Pocono – Mount Zion – Mountain Top Estates – Mountainhome – Mushroom Farms – Neola – North Water Gap – Oak Grove – Paradise Crossing – Paradise Township – Paradise Valley – Parkside – Penn Estates – Pleasant Valley Estates – Pleasant View Lake – Pocono Country Place – Pocono Farms East – Pocono Heights – Pocono Lake – Pocono Laurel Lake – Pocono Manor – Pocono Pines – Pocono Playhouse – Pocono Summit – Pocono Summit Estates – Pocono Township – Polk Township – Poplar Bridge – Pocono Township – Price Township – Preserve – Red Ledge Manor Estates – Reeders – Resica Falls – Robin Hood Lakes – Ross Common – Ross Township – Rossland – Sandhill – Saylorsburg – Sciota – Scotrun – Shawnee on Delaware – Shoemakers – Sierra View – Ski Haven Lake Estates – Skytop – Smith Gap – Smithfield Township – Snow Hill Falls – Snydersville – Spruce Hill – Stillwater Lake Estates – Stillwater Lakes – Stormville – Stroud Township – Stroudsburg – Sun Valley – Swiftwater – Tannersville – Tobyhanna – Tobyhanna Township – Tunkhannock Township – Turn Villa – Wagners – Wagners Forest Park – Warnertown – Weir Lake – Wigwam Lake Estates – Wilderness Acres – Winona Lakes – Wiscasset – Wooddale.

Lehigh Valley, Pennsylvania (PA)

Alburtis – Allen Junction – Alton Park – Allentown – Ancient Oaks – Arlington Knolls – Balliettsville – Best Station – Bethlehem – Bittners Corner – Breinigsville – Bungalow Park – Catasauqua – Cedarbrook County Home – Cementon – Center Valley – Centreville – Chapman – Chestnut Hill – Claussville – Coffeetown – Colesville – Coplay – Corning – Crackersport – Custer – DeSales University – Dewey Heights – Diebertsville – Dillingerville – Dorneyville – East Allentown – East Fogelsville – East Texas – Egypt – Emerald – Emmaus – Emmaus Junction – Evergreen Park – Farmington – Fogelsville – Fountain Hill – Friedens – Friedensville – Fullerton – Gauff Hill – Germansville – Greenawalds – Griesemersville – Guth – Guthsville – Haafsville – Haines – Hanover Acres – Hawktown – Helfrichsville – Hensingersville – Hillside – Hilltown – Hokendauqua – Home Park – Hosensack – Hynemansville – Ironton – Jacksonville – Jordan Valley – Juniper Circle – Kaywin – Kernsville – Krassdale – Krocksville – Kuhnsville – Lanark – Laurys Station – Leather Corner Post – Lehigh Furnace – Lehigh Gap – Limeport – Litzenberg – Lochland – Lockridge – Locust Valley – Lynnport – Lynnville – Lyon Valley – Macungie – Mechanicsville – Metamora Station – Meyersville – Mickleys – Mickleys Gardens – Midway Manor – Milford Park – Minesite – Mosserville – Mountainville – Neffs – New Smithville – New Tripoli – Newhard – Newside – Newtown – North Coplay – North Fogelsville – Notre Dame Hills – Old Zionsville – Orefield – Ormrod – Overlook Springs – Park Way Manor – Parkside Courts – Peters Store – Pleasant Corners – Powder Valley – Raberts Corner – Raubs Mills – Rextown – Rising Sun – Ritterville – River View – Rockdale – Rosemont Terrace – Ruchsville – Ruppsville – Saegersville – Saucon Valley – Saucon Valley Terrace – Scheidy – Scherersville – Schnecksville – Schneidersville – Seiberlingville – Seiple – Seipstown – Shankweilers – Shimerville – Sigmund – Slateville – Slatedale – Slatington – Spring Creek – Steinsville – Sterlingworth – Stetlersville – Stiles – Stines Corner – Summit Lawn – Switzer – Trexlertown – Trout Creek – Unionville – Vera Cruz – Vera Cruz Station – Walbert – Waldheim Park – Wanamakers – Weidasville – Weilersville – Weisenberg – Wellington – Welshtown – Wennersville – Werleys Corner – Wescosville – West Catasauqua – Westwood Heights – Wilbur – Williamstown – Woodlawn – Zionsville

more insights

Book a 15-Minute Strategy Session!

Are you ready to take the next step toward your business’s cyber security? Contact us today with any questions you might have or to request a no-hassle strategy session — we’re ready to fight for you!

Facebook Twitter Youtube Linkedin
Join Our Newsletter!

This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply.

Copyright © 2023 Underdog Computer and Network Support | All Rights Reserved.
Webite Design by Rosler Website Design

New Look. New Name. New Focus.

Underdog Cyber Defense, formerly know as Underdog Computer and Network Solutions LLC., has rebranded to communicate that we are now focusing our exceptional IT and network capabilities on the vast challenges associated with Cyber Security.